Mission, Vision, Values, Strategic Goals

Vision:

Excellence in building an investment-friendly strategic infrastructure, ensuring sustainable development, and achieving quality of life for Ras Al khaimah and its people.

Mission:

Pioneering in providing high-quality services with the best international standards in the areas of infrastructure to achieve maximum satisfaction of all segments of society through the development of a competitive business environment via the optimal use of financial, human and technical resources and knowledge management.

Values:

Common Culture within the Department - Values & Principles:

The common culture of the department consists of a set of values, principles, beliefs and attitudes adopted by the department, which contribute to its interactions and are followed and protected by its employees – which form the ethical code that protects and preserves the department from any deviations or negative behaviors that could harm it or its reputation and credibility, or its relations with the citizens and institutions at the local and federal level. The values and principles also play a key role in guiding the work of the department and in enabling it to achieve its mission.

The department continuously seeks to retain that value system through its daily work, and it is working on maintaining, monitoring and examining the practices and behaviors of the department's staff to ensure consistency with those values and instructions.

The existence of such a system of shared values and principles and practices at all levels of management and leadership in the department will contribute to the development of a healthy work environment which promotes development, and will contribute to improving the performance of employees and enhance confidence among them.

The following are the values and principles the department believes in and seeks to adopt within the department, as well as with all relevant parties, led by our wise government and citizens:

True Partnership: The department's slogan is "Partners in Decision Making, Partners in Responsibility, and Partners in Development), which means the department seeks and beliefs in the necessity of the participation of staff and citizens and all concerned parties in the making of decisions that affect them, their interests, their lives and the future of their generations, and in assuming joint responsibility arising from making those decisions, and in participating in the achievement of sustainable development and enjoying its benefits and revenues.

Transparency & Disclosure: The department seeks to promote and apply the principles of transparency and systems of accountability and the values of integrity in all areas of department's work. It also seeks to develop the necessary policies and procedures to ensure the highest levels of transparency, openness and accountability within the department, as well as with citizens, partners and supporters. Transparency is a cornerstone in wise management and good governance, and a necessary condition to achieve progress and sustainable development.

Equality in Service Access: The department seeks to play the role of guarantor of all citizens' access to the same quality services without discrimination, as all citizens are equal and have the same rights and the same duties.

Efficiency and Best Optimization of Resources: The department attaches a great importance to the development of the efficiency and effectiveness of its staff. As the efficiency and effectiveness in the use of time and financial and material resources is a key factor in the success of the department and in enabling it to achieve its mission and objectives. As it is also an important element in the development of the level of satisfaction among citizens regarding the work of the department and its services.

Coordination, Cooperation, and Integration: The department believes in the importance of coordination, cooperation and integration between civil, private, local, and federal governmental bodies in the development of works, general services, and sewerage sectors, and the need for coordination and integration, and the development of mechanisms to achieve it.

Professionalism & Excellence: The department continuously seeks to improve the professionalism and excellence of the quality of its services and the way they are presented to citizens.

Beauty & Creativity: The department seeks to achieve a high quality level in enhancing the aesthetic appearance of the Emirate through innovative approaches.

Strategic Goals​

1. Expand accommodation and recreation facilities and green spaces.
   
2. Renew the strategic infrastructure in accordance with the international standards.
   
3. Development of distant areas to achieve a balanced and sustainable development.
   
4. Rationalize the exploitation of natural resources.
   
5. Fairness in the provision of public services to all categories and sectors of society.
   
6. Raise the level of awareness of civilized behavior among the various sectors of society.